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          New Zealand
          New Zealand New Zealand
          Consumers make most of their payments by internet banking
          • 74%
            BFSI
          • 70.5%
            TELCO
          • 54.5%
            RETAIL
          • 46.5%
            BFSI
          • 39.6%
            TELCO
          • 40.7%
            RETAIL
          • A higher percentage make payments via internet banking to banks and insurance companies, telcos, and retailers, respectively, compared to the regional average
          • Impact: Anti-fraud capabilities critical to the increased digital transaction frequency and customers’ trust in banks
          Australia
          Australia Australia
          Consumers are most satisfied with the post-fraud service of banks and insurances companies
          • More than 70% satisfaction rate compared to 59.7% on average
          • Impact: Increased trust in BFSIs
          Indonesia
          Indonesia Indonesia
          Consumers that encountered most fraud incidents in the past 12 months
          49%
          34.7%

          AP Average

          • 49.8% have experienced fraud at least once compared to 34.7% on average
          • Impact: Overall anti-fraud capabilities need improvement
          Singapore
          Singapore Singapore
          Consumers have the highest trust towards government
          AP Average
          • 75.5% choose government agencies, compared with 51.7% on average
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          Vietnam
          Vietnam Vietnam
          Consumers encountered most fraud incidents in retail and telco during the past 12 months
          • 55%
            TELCO
          • 54.5%
            RETAIL
          • 32.8%
            TELCO
          • 35.2%
            RETAIL
          • 55% and 54.5% have experienced fraud at least once in retail and telco, respectively, compared to 32.8% and 35.2% on average
          • Impact: Overall anti-fraud capabilities need improvement
          Thailand
          Thailand Thailand
          Most Thai consumers believe speed and resolution are severely lacking (response/ detection speed toward fraud incidents)
          AP Average
          • 60.5% think it is most important, compared to 47.7% on average
          • Impact: Response time as one of key factors to fraud management to retain customers and gain their trust
          India
          India India as standalone
          Consumers have the largest number of shopping app accounts in the region
          India
          • Average of three accounts per person
          • Impact: Highest exposure to online fraud
          Hong Kong
          Hong Kong Hong Kong
          The least percentage of consumers with high satisfaction level toward banks and insurance companies’ fraud management
          AP Average
          • Only 9.7% are most satisfied compared to 21.1% on average
          • Impact: effective response towards fraud incidents to be improved
          China
          China China
          Consumers are the most tolerant toward submitting and sharing of personal data
          AP Average
          • 46.6% compared to the AP average of 27.5% are accepting of sharing personal data of existing accounts with other business entities
          • Impact: higher exposure of data privacy and risk of fraud
          alert
          Japan Japan as standalone
          Consumers most cautious on digital accounts and transactions
          50.7% Actively maintain digital accounts’ validity
          27% AP Average
          45.5% Do not do online bank transfers
          13.5% AP Average
          • More than 70% did not encounter fraud incidents in past 12 months, compared to 50% on average
          • Impact: Relatively low risk of fraud

          2019 Asia-Pacific Identity and Fraud Report

          2019 Asia-Pacific Identity and Fraud Report

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          What are the key factors that matter most to consumers for gaining trust and confidence in an increasingly digital world? What does it take to build trust online? Are businesses doing enough with the information they already have access to, to better recognize and deliver experiences that their customers expect?

           

          These are just some of the questions we asked in the 2019 Asia-Pacific Global Identity and Fraud Report. We conducted research among more than 10,000 consumers and 1,000 businesses across 21 countries, globally. With Asia-Pacific representing such a diverse set of markets, we have dedicated a report entirely to the region.

           

          Download the complete 2019 Asia-Pacific Identity and Fraud Report to learn why:

           

            

          71% of consumers

          say security is their number one priority during their online experience

            

          67% of businesses

          report an increased concern for fraud losses since last year

           

            

          73% of consumers

          are willing to go through a more thorough process when opening an account if this enables a more convenient experience later

            

          81% of consumers

          feel strongly that it is important for businesses to be fully transparent about how their information is used

           

          This report is one in a series of reports that we are publishing in 2019. Watch this space for our Asia-Pacific Consumer Trust Index Report to get more insights on the diverse Asia-Pacific region.

          Read full article

          Experian

          By Experian 04/17/2019

          Read now

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